02 SKILLS
MY EXPERIENCE IN LANGUAGES AND SOFTWARE
LANGUAGES
GERMAN
MOTHER TONGUE
ITALIAN
MOTHER TONGUE
GREEK
MOTHER TONGUE
ENGLISH
ADVANCED
SPANISH
FRENCH
ADVANCED
INTERMEDIATE
SOFTWARE
MICROSOFT OFFICE
SAP
(AS400 (TAX
(PERMIT24 (PROCESSES
(DIGA (ARCHIVE
(HOST (POLICIES
90%
80%
90%
80%
90%
75%
EDUCATION
FURTHER EDUCATION
-
February 13th, 2018, a one-day visualization course at SGO Business School
-
January 8th and 9th, 2018, 2-day course in "Change Management"
-
1 year education “Modul Management (Führungsfachleute KFS)” at KV Business School Zurich
-
Certificate of apprentice trainer
-
Certificate „Leadership 1“ of Schweizerische Vereinigung für Führungsausbildung SVF-ASFC
-
Marketing Assistant’s course at BVS Business School, Zurich
-
Speech training and oratory course (certificate)
VOLUNTARY
-
4 months voluntary work for the Red Cross, Zurich:
-
Certificate for voluntary and honorary work (Red Cross)
-
-
4 months voluntary work for “Fundación Pro Niños De La Calle” in Mexico
-
Certificate from “Pro Niños de la Calle” (Mexico City)
-
LANGUAGES
-
Spanish certificate (HR American Embassy, Mexico City)
-
TOEIC (Test of English for International Communication)
-
English course (Business English Certificate Vantage)
-
2 weeks language school in Oxford, England
-
Italian course B2 level (writing letters)
-
French diploma Delf 1 A1 - A4
-
2 weeks language school in Nice, France
ANGELICA
FOTIOU
My name is Angelica Fotiou, I was born on the 28th January 1984 in Zurich. As the daughter of a Greek father and an Italian Mother in Switzerland, known here as a real “Secondo”, I have successfully managed to balance the three different cultures and languages since I was a child. After my apprenticeship with professional “Matura” then with Zurich Insurance Company Limited in Zurich in year 2003, I gained a lot of professional experience in different sectors such as insurance, banking, consulting and advertising / public relations etc.. I have an extensive range of knowledge to offer using different languages such as German, English, Spanish, French, Greek and Italian which allows me to directly and openly communicate with different people and cultures in the commercial industry. After the completion of my higher education “Leadership and Management” at the KV Business School in Zurich, from 2016 to March 2018, I will be also able to prove my practical skills.
03 experience
2017-2021
Eluard Autohandel Abdallah, Schlieren
Business Assistance for the company of my Ex-Fiancé
(Business-owner)
-
Point of contact and woman in charge of Human Resources and Administration
-
Interface between Insurances, Management of Securities and Loans, Customers, Employers’ Association (Switzerland and abroad), Road Traffic Licensing Department, Temporary Employees, Compensation Fund, SUVA and Pension Fund
-
Processing of a wide variety of written and verbal requests in German, English, Spanish, French and Italian
-
Bookkeeping Assistance (Maintaining of the Accounts Receivable and Accounts Payables of the Company, collect and archive chronological invoice documents etc.)
-
Creating offers
-
Arrange counselings, sale talks incl. test drives with customers and prepare the appropriate documents
-
Establishing and executing Employment and Sales contracts
2017-2018
KV BUSINESS SCHOOL
EDUCATION
Education „Modul Management (Führungsfachleute KFS)“ at the KV Business School Weiterbildung
2017
BERUFSBILDNER AG
EDUCATION
Successful completion of the vocational training course with the vocational training certificate.
2016-2017
KV BUSINESS SCHOOL
EDUCATION
-
Education “Leadership First” at the KV Business School Weiterbildung, Zurich (Certificate „Leadership 1“ of Schweizerische Vereinigung für Führungsausbildung SVF-ASFC)
-
“English-Club“ KV Business School, Zurich
2016-2017
SGIER + PARTNER GMBH
WORKPERMIT SPECIALIST
-
Pocessing of work permits for international Professionals Assignees, set up forms, sending out different types of work permit requests to the cantonal labour market (entire Switzerland), supporting assignees by inhabitants’ registration process
-
Processing of a wide variety of correspondence (e-Mails, letters, etc.) in German, English, French and Italian
-
First point of contact and interface for Employers’ Association (Switzerland and Buenos Aires), Assignees, cantonal labour market, migration office, inhabitants’ office and Worlds’ Embassies (by phone, e-Mai/letter and in person)
-
Re- and deregistering of Onboarding and Leaving Assignees
-
Minimum salary calculations for Assignees
-
Working with Permit24-tool (overview and tracking process of permits)
-
Apprentice training
2014
SERVICE ARENA GMBH
COMMERCIAL ADMINISTRATOR
-
Setting up the organizational structures and leading the Human Resources and Administration Departments
-
First point of contact for Immigration, Compensation Fund, Employers‘ Association, SUVA, Pension Fund and Customers and Employees
-
Establishing Working Contracts, Agreements, Working Confirmations
-
Registering of the Onboarding and Leaving of employees
-
Maintaining of the Accounts Receivable and Accounts Payables of the Company
-
Establishing and Forwarding Invoices to Clients
-
Establishing and Maintaining Excel Reports and Files
-
Process Optimization,/ Executing different correspondence (via Letter, Fax,e-Mail)
2013
SWISS FINANCE SERVICE CENTER AG
ADMINISTRATOR
-
Support of 4 councelors in different issues
-
Creating offers, Mailings
-
Administrate the account of debitors
-
Complete general correspondance
-
First contact for companies and customers (face-to-face, by phone and by written)
-
Interface between insurance, portfolio management and customer
-
Safekeeping of reception and switchboard
-
Arrange councelings with customers and prepare the appropiate documents
-
Preparation of training material
-
Organisation of office equipment
2011 - 2012
CREDIT SUISSE AG
PROCESS SPECIALIST
-
Processing special payments for selected clients
-
Letters/SWIFT/telephone/fax/e-mail and carrying out the respective bookings
-
Receiving requests and complaints from clients/ banks and CS internal agencies by telephone, in writing, via PegaWeb (and forwarding to the responsible person)
-
Receiving incoming SWIFT requests (NPS)
-
Special activities (e.g., netting, advance notice, cash management)
-
Coding and recording data required for error management
2011 - 2012
RED CROSS
VOLUNTARY WORK
4 months voluntary work for the Red Cross.
2009 - 2010
GOVACCESS GMBH
HR CLERICAL ASSISTANT / CONSULTANT ASSISTANT
-
Processing work permits for international employees (filling in forms, writing applications, various administrative assistance)
-
Carrying out general correspondence in English and German
-
Managing Excel deadline lists
-
Coordinating deadlines for visiting properties in the context of relocation tours
2010
PRO NINOS DE LA CALLE (MEXICO)
VOLUNTARY WORK
4 months voluntary work for “Fundación Pro Niños De La Calle” in Mexico
-
Certificate from “Pro Niños de la Calle” (Mexico City)
-
TOEIC (Test of English for International Communication)
-
Spanish certificate (HR American Embassy, Mexico City)
2008 - 2009
THE GENERATION MEDIA AG
MEDIA ASSISTANT
-
Organizing printing materials for campaigns and cooperation activities
-
Checking the placing of advertisements and newspaper and magazine documents
-
Arranging print displays (on instructions from the client adviser)
-
Organizing print rates
2007 - 2008
ICAS SCHWEIZ AG
ACCOUNT MANAGER
-
Customer care all over Europe (back office and personal)
-
Carrying out introductory presentations and period reports
-
Analysing statistics and preparing client reports/ presentations
-
Coordinating translation jobs (DE, FR, EN, IT) for the head office in England
03 experience
2017-2021
Eluard Autohandel Abdallah, Schlieren
Head of HR
-
Point of contact and main responsable for Human Resources (Recruiting, Leadership, settlement of personnel administration and HR Management - excl. payroll) and Administration
-
Interface between Insurances, Management of Securities and Loans, Customers, Employers’ Association (Switzerland and abroad), Road Traffic Licensing Department, Compensation Fund, SUVA and Pension Fund
-
Processing of a wide variety of written and verbal requests in German, English, Spanish, French, Italian and Greek
-
Bookkeeping Assistance (Maintaining of the Accounts Receivable and Accounts Payables of the Company)
-
Creating car sales offers for customers
-
Arrange counselings, sale talks incl. test drives with customers and prepare the appropriate documents
2017-2018
KV BUSINESS SCHOOL
EDUCATION
Education „Modul Management (Führungsfachleute KFS)“ at the KV Business School Weiterbildung
2017
BERUFSBILDNER AG
EDUCATION
Successful completion of the vocational training course with the vocational training certificate.
2016-2017
KV BUSINESS SCHOOL
EDUCATION
-
Education “Leadership First” at the KV Business School Weiterbildung, Zurich (Certificate „Leadership 1“ of Schweizerische Vereinigung für Führungsausbildung SVF-ASFC)
-
“English-Club“ KV Business School, Zurich
2016-2017
SGIER + PARTNER GMBH
WORKPERMIT SPECIALIST
-
Pocessing of work permits for international Professionals Assignees, set up forms, sending out different types of work permit requests to the cantonal labour market (entire Switzerland), supporting assignees by inhabitants’ registration process
-
Processing of a wide variety of correspondence (e-Mails, letters, etc.) in German, English, French and Italian
-
First point of contact and interface for Employers’ Association (Switzerland and Buenos Aires), Assignees, cantonal labour market, migration office, inhabitants’ office and Worlds’ Embassies (by phone, e-Mai/letter and in person)
-
Re- and deregistering of Onboarding and Leaving Assignees
-
Minimum salary calculations for Assignees
-
Working with Permit24-tool (overview and tracking process of permits)
-
Apprentice training
2014
SERVICE ARENA GMBH
COMMERCIAL ADMINISTRATOR
-
Setting up the organizational structures and leading the Human Resources and Administration Departments
-
First point of contact for Immigration, Compensation Fund, Employers‘ Association, SUVA, Pension Fund and Customers and Employees
-
Establishing Working Contracts, Agreements, Working Confirmations
-
Registering of the Onboarding and Leaving of employees
-
Maintaining of the Accounts Receivable and Accounts Payables of the Company
-
Establishing and Forwarding Invoices to Clients
-
Establishing and Maintaining Excel Reports and Files
-
Process Optimization,/ Executing different correspondence (via Letter, Fax,e-Mail)
2013
SWISS FINANCE SERVICE CENTER AG
ADMINISTRATOR
-
Support of 4 councelors in different issues
-
Creating offers, Mailings
-
Administrate the account of debitors
-
Complete general correspondance
-
First contact for companies and customers (face-to-face, by phone and by written)
-
Interface between insurance, portfolio management and customer
-
Safekeeping of reception and switchboard
-
Arrange councelings with customers and prepare the appropiate documents
-
Preparation of training material
-
Organisation of office equipment
2011 - 2012
CREDIT SUISSE AG
PROCESS SPECIALIST
-
Processing special payments for selected clients
-
Letters/SWIFT/telephone/fax/e-mail and carrying out the respective bookings
-
Receiving requests and complaints from clients/ banks and CS internal agencies by telephone, in writing, via PegaWeb (and forwarding to the responsible person)
-
Receiving incoming SWIFT requests (NPS)
-
Special activities (e.g., netting, advance notice, cash management)
-
Coding and recording data required for error management
2011 - 2012
RED CROSS
VOLUNTARY WORK
4 months voluntary work for the Red Cross.
2009 - 2010
GOVACCESS GMBH
HR CLERICAL ASSISTANT / CONSULTANT ASSISTANT
-
Processing work permits for international employees (filling in forms, writing applications, various administrative assistance)
-
Carrying out general correspondence in English and German
-
Managing Excel deadline lists
-
Coordinating deadlines for visiting properties in the context of relocation tours
2010
PRO NINOS DE LA CALLE (MEXICO)
VOLUNTARY WORK
4 months voluntary work for “Fundación Pro Niños De La Calle” in Mexico
-
Certificate from “Pro Niños de la Calle” (Mexico City)
-
TOEIC (Test of English for International Communication)
-
Spanish certificate (HR American Embassy, Mexico City)
2008 - 2009
THE GENERATION MEDIA AG
MEDIA ASSISTANT
-
Organizing printing materials for campaigns and cooperation activities
-
Checking the placing of advertisements and newspaper and magazine documents
-
Arranging print displays (on instructions from the client adviser)
-
Organizing print rates
2007 - 2008
ICAS SCHWEIZ AG
ACCOUNT MANAGER
-
Customer care all over Europe (back office and personal)
-
Carrying out introductory presentations and period reports
-
Analysing statistics and preparing client reports/ presentations
-
Coordinating translation jobs (DE, FR, EN, IT) for the head office in England
2007 - 2008
BVS BUSINESS SCHOOL
EDUCATION
-
Marketing Assistant’s course at BVS Business School, Zurich
-
Speech training and oratory course (certificate)
-
English course (Business English Certificate Vantage)
-
Italian course B2 level (writing letters)
2000 - 2003
ZÜRICH INSURANCE GROUP AG
TRAINEE
Apprenticeship as a business woman with "Berufsmatura"
2003 - 2007
ZÜRICH INSURANCE GROUP AG
CLERICAL ASSISTANT
-
Specialist support from customer service (national and international)
-
Technical administration and management of fund-related policies
-
Data transfer (payment receipts, currency and fund prices)
CONTACT
Did I inspire you or would you like to get to know me better?
Then contact me today via email or through the adjacent contact form.
Thank you very much for your interest.
E-Mail: